Communicating with us

At Platinum, the security of your personal and financial information is important to us. As online scams and fraudulent activity become increasingly sophisticated, we encourage all clients and investors to remain vigilant when communicating digitally.

When communicating with Platinum online, please:

Please observe the following best practices:

• Do not send emails or otherwise communicate with anyone with an address other than authorised Platinum or L1 Group email addresses (see authorised domains listed above). Platinum does not permit our employees and authorised representatives to send or receive work related Emails from personal accounts or any other address. If you are aware of suspicious or potential fraudulent activity when communicating through email, please contact invest@Platinum.com.au for assistance.
• Do not communicate or deal with personnel who are not affiliated with an authorised office. All authorised office locations are listed on our contact page. No other office locations are authorised offices of Platinum.
• Do not share your login information or password with anyone, including Platinum or L1 Group personnel. Giving anyone access to your accounts can put your information at risk. Platinum or L1 Group will never ask you for your login information or password except when allowing you to log in to an L1 authorised site.
• Be creative with your password. You should use a highly secure password for all your financial accounts. The strongest passwords combine letters, numbers and special characters. The longer the password, the better. Never use the name of a family member, pet or any other information that someone could easily obtain, such as your birth date, phone number or address. Remember to change your password regularly as an added security measure. Avoid reusing the same password for multiple websites.
• Use an email provider that asks you to verify your identity in multiple steps. Sometimes this is referred to as multi-factor authentication, or two-factor authentication.

Please contact us using the details above if you have a complaint or any questions about our complaints management process.