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Complaints Management

Learn about Platinum’s complaints process and dispute resolution options

Making a complaint

Platinum seriously considers any complaints it receives about its product or services. We consider it an opportunity to improve our services and at the same time preserve our good reputation. Investors can make a complaint:

Our Complaints Handling Policy explains our process for handling and resolving investor complaints for the Platinum Trust Funds and the Active ETFs. Please refer to our Complaints Handling Policy if you have any concerns with our service.

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Website: www.afca.org.au

Email: info@afca.org.au

Telephone: 1800 931 678 (free call)

In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001