Investors who use facsimile, email or Platinum's website to send instructions or update details (including application, withdrawal, switching, and change of details requests) (“Instructions”) to Platinum do so at their own risk. Electronic communication is inherently unreliable and confirmation of physical receipt by Platinum of any facsimile or email Instruction should be verbally sought by phoning Investor Services. Platinum will acknowledge receipt of any Instruction submitted via the Platinum website by sending an email confirmation to the email address nominated by you. However, if you do not receive this confirmation email upon submitting an Instruction, you should call Investor Services. Please be careful – the Investor bears the risk that a fraudulent withdrawal request can be made by a person who has access to the Investor’s account details and signature.

To the maximum extent permitted by law, if an Investor wishes to send Instructions to Platinum via facsimile, email or the Platinum website, the Investor agrees to the following terms and conditions:

• Platinum shall be entitled to rely on any such Instructions;
• Platinum shall not be responsible for carrying out any verification of such Instructions other than in the case of the Platinum secure client website, verification of the secure ID and password and in the case of email or fascimile Instructions, that the Instruction bears the Investor’s account name and number. Where an Instruction bears a signature or signatures, Platinum will also check that the signature or signatures appear to be those of the Investor or an authorised representative (agent or attorney);
• Platinum will not be responsible for any errors in or omissions from such Instructions and Platinum has no liability for any loss arising in relation to such errors or omissions;
• You hereby indemnify Platinum on an after tax basis (including all of its directors, officers and employees) and will hold them harmless from and against any and all losses (including legal fees and expenses) arising out of or in connection with any of them acting or relying upon any such Instructions;
• Platinum will not be liable for any loss arising from (i) any computer viruses, malicious code or any other technical defect (including loss, damage or corruption of data); (ii) errors or delays during transmission or receipt of Instructions; (iii) failure of transmission of Instructions; (iv) fraudulent or unauthorised Instructions; or (v) any circumstances beyond the control of Platinum including without limitation, unavailability or interruption of the internet or other electronic communication services;
• Platinum will not be required to act on any Instruction if Platinum reasonably considers that:
  • the Instruction is fraudulent or is not from the Investor or an authorised representative (agent or attorney);
  • the Instruction is incomplete, unclear or ambiguous;
  • acting on the Instruction may be unlawful or conflict with applicable laws;
  • the Instruction was not received or was not received in time for the required action to be taken or otherwise does not comply with Platinum’s processing requirements; or
  • by acting on the Instruction, Platinum would be exposed to loss or liability for which it may not be adequately indemnified.
• We will not accept a facsimile receipt (from the sender’s machine) or email record (from the sender’s computer or internet provider) as evidence of our receipt of the facsimile or email.